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Trust Delievery

Powered by Pineapple Express

Trust Delivery powered by Pineapple Express offers a premium, convenient and personalized experience — from our hands to yours. There’s no stress and no waiting around. Just place your order before 3:00 p.m. and your same-day delivery is guaranteed. We provide a four-hour delivery window and want to ensure you are kept up to date. You will receive an alert when your package is out for delivery, 1 hour away and 5 minutes before delivery arrival. So, there’s no more waiting around all day, wondering when your package will be delivered. Less stress, and more time for you.

This is same day delivery for patients in the GTA that was created to be a stress free shipping option with personalized, guaranteed delivery so patients can get their medicine quickly and easily.

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Why this is better for you:

- Same day service in the GTA for orders placed by 3:00 pm
- Deliveries between 5:00 pm and 9:00 pm
- An alert when the package is:
- Out for delivery
- 1 hour away
- 5 minutes away
- Running late
- Redelivery

Availability

This service is available to all patients in the GTA, 363 days a year (closing only for Christmas Day and New Year's Day). We will deliver to any address on your patient file.

Just select the Trust Delivery powered by Pineapple Express option at checkout

Find out if Trust Delivery is available in your area

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Cost

On orders over $150 (before tax)

Free

On orders between $90 - $149.99 (before tax)

$5.00

On orders $90 (before tax)

$15.00

How does delivery option work?

  1. Select Trust Delivery powered by Pineapple Express and submit your order online or by phone. Your order must be placed by credit card or Visa/MasterCard debit. Order by 3:00pm to qualify for same-day shipping. Orders received after 3:00pm will be delivered the next day.
  2. Same-day deliveries are shipped in the evening between 3:00 pm and 4:00 pm and delivered between 5:00 pm - 9:00 pm. Once your package is shipped, you will receive an email notification with tracking information. You will receive an alert 5 minutes before your delivery is due.
  3. Our products are carefully packed in discreet, plain packaging. The contents are not disclosed in any shipping documentation to ensure confidentiality and safe delivery. Upon arrival, age of majority signature will be required.

Our Drivers

Our drivers use discreet, unmarked vehicles

Deliveries are hand-delivered to you by professional drivers with security identification.

All of our drivers have gone through rigorous screening, and have passed an RCMP background check.

Patients have also asked about

Delivery concerns:

I can’t be there to receive my delivery. Someone else will be home, can they receive my order?

Yes. Anyone who lives at the address and is over the age of 18 can sign for your package.

I can’t be there to receive my delivery. No one is home. What will happen?

Our driver will leave a notice at the door, and you can reschedule delivery for the next day. There will be up to three delivery re-attempts, after which time the package will be returned to CannTrust Inc.

If there was an issue with your order, contact us as soon as possible at:

1-855-794-2266

Mon - Fri, 9am - 5pm EST

customerservice@canntrust.ca

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Have more questions?

Our team is here to help