Trust Delivery powered by Pineapple Express offers a premium, convenient, and personalized experience for eligible patients residing in Ontario.
For GTA residents, simply place your order before 3:00 p.m. EST to qualify for same-day delivery.
For Ontario residents outside of the GTA*, orders placed before 3:00 p.m. EST will qualify for next business-day delivery.
We provide a 5-hour delivery window and will ensure you are kept up-to-date on your order's journey. You will receive an alert when your package is out for delivery, 1 hour away, and 5 minutes before arrival. So, there’s no more waiting around all day wondering when your package will be delivered. Less stress, and more time for you.
*Please note that shipping addresses within the following regions are subject to next business day delivery:
Niagara (Waterdown, Fonthill, Fort Erie, h. Catharines, Welland, Port Colboune, Grimsby) Durham (Pickering, Ajax, Whitby, Oshawa) Kingston (Brockville, Belleville) Ottawa (Gloucester, Nepean, Kanata, Stittsville, Orleans) London (St. Thomas) Windsor Barrie (Orillia, Innisfil, Collingwood, Wasaga Beach, Aurora, Newmarket)
This service is available to eligible patients within the GTA and surrounding areas, Monday through Friday.
Just select the Trust Delivery powered by Pineapple Express option on the “Same Day Shipping” tab at checkout
On orders over $150 (before tax)
On orders between $90 - $149.99 (before tax)
On orders below $90 (before tax)
Our drivers use discreet, unmarked vehicles.
Deliveries are hand-delivered to you by professional drivers with security identification.
All of our drivers have gone through rigorous screening, and have passed an RCMP background check.
I can’t be there to receive my delivery. Someone else will be home, can they receive my order?
Yes. Anyone who lives at the address and is over the age of 19 can sign for your package.
I can’t be there to receive my delivery. No one is home. What will happen?
Our driver will leave a notice at the door, and you can reschedule delivery for the next day. There will be up to three delivery attempts, after which the package will be returned to Phoena Inc.
Mon – Fri, 9 am – 5 pm EST
Sat, 9 am – 5 pm EST, Sun closed