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Trust Delivery
Powered by Pineapple Express
Trust Delivery powered by Pineapple Express offers a premium, convenient, and personalized experience for eligible patients residing in Ontario.
For GTA residents, simply place your order before 3:00 p.m. EST to qualify for same-day delivery.
For Ontario residents outside of the GTA*, orders placed before 3:00 p.m. EST will qualify for next business-day delivery.
We provide a 5-hour delivery window and will ensure you are kept up-to-date on your order's journey. You will receive an alert when your package is out for delivery, 1 hour away, and 5 minutes before arrival. So, there’s no more waiting around all day wondering when your package will be delivered. Less stress, and more time for you.
Our same day delivery service for patients in the GTA was created to be a stress-free shipping option with personalized, guaranteed delivery so patients can get their medical cannabis quickly and easily.
*Please note that shipping addresses within the following regions are subject to next business day delivery:
Niagara (Waterdown, Fonthill, Fort Erie, h. Catharines, Welland, Port Colboune, Grimsby) Durham (Pickering, Ajax, Whitby, Oshawa) Kingston (Brockville, Belleville) Ottawa (Gloucester, Nepean, Kanata, Stittsville, Orleans) London (St. Thomas) Windsor Barrie (Orillia, Innisfil, Collingwood, Wasaga Beach, Aurora, Newmarket)
Availability
This service is available to eligible patients within the GTA and surrounding areas, Monday through Friday.
Just select the Trust Delivery powered by Pineapple Express option on the “Same Day Shipping” tab at checkout
Find out if Trust Delivery is available in your area
Powered by
Pineapple Express
Cost
On orders over $150 (before tax)
Free
On orders between $90 - $149.99 (before tax)
$5.00
On orders below $90 (before tax)
$15.00
How does Trust Delivery powered by Pineapple Express work?
- Select Trust Delivery powered by Pineapple Express and submit your order online or by phone. Your order must be placed by credit card or Visa/MasterCard debit. Order by 3:00 pm to qualify for same-day shipping. Orders received after 3:00 pm will be delivered the next business day.
- Same-day deliveries are shipped in the evening between 3:00 pm and 4:00 pm and delivered is between 5:00 pm - 10:00 pm. Once your package is shipped, you will receive an email notification with tracking information. You will receive an alert when your package is out for delivery, 1 hour away and 5 minutes before your delivery is due.
- Our products are carefully packed in discreet, plain packaging. The contents are not disclosed in any shipping documentation to ensure confidentiality and safe delivery. Upon arrival, age of majority signature will be required.
Our Drivers
Our drivers use discreet, unmarked vehicles.
Deliveries are hand-delivered to you by professional drivers with security identification.
All of our drivers have gone through rigorous screening, and have passed an RCMP background check.
Patients have also asked about
Delivery concerns:
•
I can’t be there to receive my delivery. Someone else will be home, can they receive my order?
Yes. Anyone who lives at the address and is over the age of 19 can sign for your package.
•
I can’t be there to receive my delivery. No one is home. What will happen?
Our driver will leave a notice at the door, and you can reschedule delivery for the next day. There will be up to three delivery attempts, after which the package will be returned to Phoena Inc.
If there was an issue with your order, contact us as soon as possible at:
1-855-794-2266
Mon – Fri, 9 am – 5 pm EST
Sat, 9 am – 5 pm EST, Sun closed
customerservice@phoena.com
