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Why estora branded products?
We have returned with a new name and mission.
Introducing estora, a medical cannabis brand of CannTrust.
We don’t just want to be your chosen licensed holder. We want to be your partner, join you in your moments that matter.
Products designed keeping our patient’s needs in mind
We are grateful for the opportunity to produce familiar medical cannabis products.
We pride ourselves on our commitment and ability to continue to evolve our products based on our patients’ needs and research.
Patient support that’s ready when you are
We are here to make you feel empowered on your journey with medical cannabis with us and our expert Customer Care Team is here to help you.
We understand that your experience is a process that requires support at multiple levels. We have organized our resources to guide you whenever you need assistance.
Informing your wider care network
We know engaging those invested in your care is so important for starting or maintaining your treatment regimen with medical cannabis.
We are making it easier and more possible for healthcare practitioners to stay up to date with research so you can have the support you need.
We are committed to making your journey as smooth as possible. Please don’t hesitate to contact our Customer Care Team with questions.
How can I register?
Get a new medical document
If your medical document is about to expire and you would like to complete less steps in the future, or it is currently expired, this option may be for you.
01
Book an appointment with your healthcare practitioner to request a new medical document and have them fax it directly to us at 1-844-295-6641.
02
Contact your current licensed holder to cancel your registration via email. You should include your name, as well as your applicable patient ID, and a written request to close your account.
03
Once we have received your new medical document, we will send you an email where you can confirm or make changes to your patient information.
Transfer an existing medical document
If your medical document is still valid and you would like to avoid making additional appointments with your healthcare practitioner, this option may be for you.
01
Contact your current licensed holder to transfer your existing medical document to us. You should include your name, your applicable patient ID, and a written request to transfer your prescription to us. You can also cc our Customer Care Team (customerservice@canntrust.ca).
02
We will wait for your existing licensed holder to send us your medical document. This can take anywhere from 24-72 hours depending on the licensed holder.
03
Once our Customer Care Team receives your transferred medical document, we will send you an email where you can confirm or make changes to your patient information.
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