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Orders and Payment
Once your registration is approved, you will have access to estora branded products and can order via our easy-to-use check-out process that includes a variety of payment options for you to choose from.
Placing your order
Once your account has been approved, ordering is fast and easy! You can call us at 1-855-794-2266 to place your first order over the phone, or you can order through our online store.
To place your first online order, check the email you received when you were approved, which contains your Client ID. This will allow you to place orders online any time.
How much product can I order?
The maximum quantity of medical cannabis that we are legally authorized to deliver in one order is 150 grams or 30 times your daily prescribed dose ( as per in your Medical Document) every 30 days. Thirty times your daily dose is also the amount you are legally allowed to possess at one time in public.
If your medical document is for 5 grams a day or less, you may order your entire monthly quantity at once.
Change your order
If you have made an error with an order and need to correct it, please call us immediately at 1-855-794-2266. There are checks in place over the phone and online to ensure that you confirm your order before submitting payment. Please do not submit your order until you have reviewed and confirmed the products you have selected. There is no guarantee that we can alter your order once it has been placed.
Can I return the product I have ordered?
We do not accept returns. All returned products will be unbottled and destroyed. There are checks in place over the phone and online to ensure that you confirm your order before submitting payment. Please do not submit your order until you have reviewed and confirmed the products you have selected.
Methods of Payment
We accept payment by credit card, debit VISA/Mastercard, e-Transfer, money order and direct billing.
All of your personal and payment information is kept strictly confidential.
To pay by eTransfer, there are 2 steps:
- In your online banking, send an e-Transfer to payment@estoramedical.com.
- Select the amount you are transferring. Please ensure that you confirm the total cost once any discounts, shipping and taxes have been applied.
We process e-Transfers Monday to Friday. We kindly ask for two business days to process all e-Transfers.
Do you accept Native Status/Tax Exempt Proof?
Yes! All you need to do is email a copy of the front and back of your status card to customerservice@phoena.com. This will allow us to process and make the necessary changes to your account. Please ensure the name on the card matches your name on file, or we may not be able to find your account. If the name is different, please advise in the email.
