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Order and Payment

Once your registration is approved, you will have access to estora branded products and can order via our easy-to-use check-out process that includes a variety of payment options for you to choose from.

Placing your order

Once your application has been approved, ordering is fast and easy! You can call us at 1-855-794-2266 to place your first order over the phone, or you can order through our online store.

To place your first online order, check the email you received, with the subject “<<Your name>> you are now ready to order with estora (a medical cannabis brand of CannTrust)” when you were approved, which contains your Patient ID. This will allow you to place orders online any time.

How much product can I order?

The maximum quantity of medical cannabis that we are legally authorized to deliver in one order is 150 grams or 30 times your daily dose (included in your Medical Document) every 30 days. Thirty times your daily dose is also the amount you are legally allowed to possess at one time in public.

If your medical document is for 5 grams a day or less, you may order your entire monthly quantity at once.

Change your order

If you have made an error with an order and need to correct it, please call us immediately at 1-855-794-2266. There is no guarantee that we can alter your order once it has been placed.

Can I return the product I have ordered?

estora is not accepting returns. All returned products will be unbottled and destroyed. There are checks in place over the phone and online to ensure you confirm your order before submitting payment. Please do not submit your order until you have reviewed and confirmed the products you have selected.

Methods of Payment

We accept payment by credit card, debit VISA/Mastercard, e-Transfer, money order and direct billing.

ALL of your personal and payment information is kept strictly confidential.

To pay by eTransfer, there are 2 steps:

  1. In your online banking, send an e-Transfer to payment@canntrust.ca.
  2. Select the amount you are transferring.

We process e-Transfers Monday to Friday. We kindly ask for two business days to process all e-Transfers

Do you accept Native Status/Tax Exempt Proof?

Yes! All you need to do is email a copy of your status card (front and back) to customerservice@canntrust.ca. This will allow us to process and make the necessary changes to your account. Please ensure the name on the card matches your name on file, or we may not be able to find your account. If the name is different, please advise in the email.

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With you every step of the way

Getting Started

Understand the process to get access to medical cannabis and what to expect when registering and obtaining a medical document.

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Talk to your healthcare practitioner

It’s important to involve your healthcare practitioner in your journey with medical cannabis. The information here is intended to aid in making the most of your medical appointment.

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Orders and payment

Learn about the different ways you can order and pay for your products.

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Shipping

Get familiar with our shipping methods and delivery process, so that you can anticipate smooth arrival of your products.

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Insurance coverage

Insurance coverage can be complicated for many people.

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Manage your account

Resources to help you with any issues with your account. This includes changes to key contact and shipping details.

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Find a clinic near you

Looking for support? Reach out to our Customer Care Team to get answers to your questions.

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Have more questions?

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