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Manage your account

Manage your account

We are committed to providing our patients with a simple account management process that comes with superior support. We are continuously working to improve your experience on our online platform.

How do I renew my account?

If your medical document has expired, contact your healthcare practitioner to obtain a new signed and dated medical document.

Once we’ve received it, we will contact you in order to complete our quick and easy renewal process.

If it has been longer than two business days and you have not received an email from us, call 1-855-794-2266 to speak to a Customer Care Associate.

Update my account

To make changes to your personal information (except email and phone number), you will need to fill out the Personal Information Amendment Form or Address Amendment Form.

Please ensure all fields are filled out and the form is signed correctly. Any errors on the form will result in a failed amendment, and we will call you or email you to correct the errors.

To set up your password, please follow the link in the email you received when you were originally approved.

Personal Information Amendment Form (EN/FR):

Use this form to make changes to information such as your name or gender.

Address Amendment Form (EN/FR):

Use this form to add or change your designated shipping address.

Caregiver Amendment Form (EN/FR):

Use this form if you or your caregiver would like to make changes to their information.

Healthcare Practitioner Information Change

Use this form to keep your healthcare practitioner information up to date.

Change password

  1. Select “Forgot Password”
  2. Enter your client ID
  3. Select “Reset”
  4. Check your email and open the Password Reset email
  5. Follow the link to reset password
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Getting Started

Understand the process to get access to medical cannabis and what to expect when registering and obtaining a medical document.

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Talk to your healthcare practitioner

It’s important to involve your healthcare practitioner in your journey with medical cannabis. The information here is intended to aid in making the most of your medical appointment.

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Orders and payment

Learn about the different ways you can order and pay for your products.

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Shipping

Find out more about our available shipping methods, so that you can anticipate a smooth delivery process.

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Insurance coverage

Insurance coverage can be complicated for many people. Find out the ways in which we can help you navigate this process.

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Manage your account

Resources to help you with any issues with your account. This includes changes to key contact and shipping details.

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Find a clinic near you

Looking for a prescribing Healthcare Practitioner? Let us help you find a clinic.

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Have more questions?

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