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Manage your account
We are committed to providing our patients with a simple account management process that comes with superior support. We are continuously working to improve your experience on our online platform.
How do I renew my account?
If your medical document has expired, contact your healthcare practitioner to obtain a new signed and dated medical document.
Once we’ve received it, we will contact you in order to complete our quick and easy renewal process.
If it has been longer than two business days and you have not received an email from us, call 1-855-794-2266 to speak to a Customer Care Associate.
Update my account
To make changes to your personal information (except email and phone number), you will need to fill out the Personal Information Amendment Form or Address Amendment Form.
Please ensure all fields are filled out and the form is signed correctly. Any errors on the form will result in a failed amendment, and we will call you or email you to correct the errors.
To set up your password, please follow the link in the email you received when you were originally approved.
Personal Information Amendment Form (EN/FR):
Use this form to make changes to information such as your name or gender.
Address Amendment Form (EN/FR):
Use this form to add or change your designated shipping address.
Caregiver Amendment Form (EN/FR):
Use this form if you or your caregiver would like to make changes to their information.
Healthcare Practitioner Information Change
Use this form to keep your healthcare practitioner information up to date.
Change password
To reset your password, please click this link and follow the instructions below:
- Select “Forgot Password”
- Enter your client ID
- Select “Reset”
- Check your email and open the Password Reset email
- Follow the link to reset password
