This page clearly describes the process to help you get access to medical cannabis. To get access to medical cannabis, learn about the key steps here. If you are ready to sign-up, view your options to register.
How to get access to medical cannabis
Outlined below are the key steps of the process to get access to medical cannabis - registering with the license holder and obtaining a medical document from healthcare practitioner.
We have multiple ways for you to send the information to us.
Make an appointment with your healthcare practitioner and have them fill out your medical document. You can download or print a copy of the medical document from our website to provide to your healthcare practitioner to use and send to us.
The medical document can be submitted:
Your healthcare practitioner can send a copy to 1-844-295-6641
You can mail us the original copy of your medical document directly at CannTrust Inc. 3280 Langstaff Road, Unit 1 Vaughan, ON L4K 5B6. We will let you know as soon as your medical document has been confirmed, so you can start ordering.
You can register with us online, by phone, by fax, or by mail.
Your patient registration form can be completed separately from your medical document, either before or after it has been granted. If you have a caregiver or are having your medical cannabis shipped somewhere other than a permanent residence, you will require some additional signatures as part of your registration. To register:
Reach out to our Customer Care Team. We are available during the week from 9:00 am to 5:00 pm and will be happy to guide you through the registration process.
Once you’ve completed the application form and have the Medical Document signed by your healthcare practitioner, have them fax both documents together to 1-844-295-6641.
Once you’ve completed the application form and have the medical document signed by your healthcare practitioner, mail the original copies to the following address:
3280 Langstaff Road, Unit 1
Vaughan, Ontario L4K 5B6
Registration can be done online at: estoramedical.com/register
You may also fill out a paper form and sent it to us to begin your registration.
The following forms differ depending on the current status of your residence or where you prefer to receive shipments of your medical cannabis.
Registration Form A
Use this form for new patient registrations, if you have a permanent residence
Registration Form B
Use this form if you are without a residence and receive assistance from a shelter, hostel or similar institution in Canada.
Registration Form C
Use this form if a health care practitioner will be receiving your medical cannabis. There is a section they must fill out and sign as well.
If you are an existing patient and need to make a change to your account, see the Manage your account page
Send the completed forms to us at
3280 Langstaff road, Unit 1 Vaughan, Ontario L4K 5B6
Secure fax: 1-844-295-6641
Find out if you qualify for the Patient Assistance Program?
Call or email the estora Customer Care Team at 1-855-794-2266.
Learn more about medical cannabis
We believe our patients should be provided with scientifically accurate information about the treatment they are taking.
We have organized our education material for easy navigation so patients can learn with ease.