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Support & FAQs

With you every step of the way

We’ve organized our support resources in a way that helps you get answers to your questions even more quickly.

If you do not qualify for any of the above programs

Call our Customer Care Team at 1-855-794-2266 or email us at customerservice@phoena.com to find out more.

Getting Started

Understand the process to get access to medical cannabis and what to expect when registering and obtaining a medical document.

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Talk to your healthcare practitioner

It’s important to involve your healthcare practitioner in your journey with medical cannabis. The information here is intended to aid in making the most of your medical appointment.

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Orders and payment

Learn about the different ways you can order and pay for your products.

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Shipping

Find out more about our available shipping methods, so that you can anticipate a smooth delivery process.

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Insurance coverage

Insurance coverage can be complicated for many people. Find out the ways in which we can help you navigate this process.

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Manage your account

Resources to help you with any issues with your account. This includes changes to key contact and shipping details.

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Find a clinic near you

Looking for a prescribing Healthcare Practitioner? Let us help you find a clinic.

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Send us a message!

Any questions? Let us know.

1-855-794-2266 Mon-Fri, 9 am - 5 pm EST Sat, 9 am - 5 pm EST Sun, closed

Secure Fax : 1-844-295-6641

customerservice@phoena.com

3280 Langstaff Road, Unit 1 Vaughan, Ontario L4K 5B6

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Have more questions?

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Not combinable with any other patient assistance programs. One time use only.