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Support

We are committed to supporting patients throughout their journey. We’ve organized our support resources in a way that helps you get answers to your questions even more quickly.

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Putting patients first

Patient Assistance

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With you every step of the way

Getting Started

Understand the process to get access to medical cannabis and what to expect when registering and obtaining a medical document.

Talk to your healthcare practitioner

It’s important to involve your healthcare practitioner in your journey with medical cannabis. The information here is intended to aid in making the most of your medical appointment.

Orders and payment

Learn about the different ways you can order and pay for your products.

Shipping

Get familiar with our shipping methods and delivery process, so that you can anticipate smooth arrival of your products.

Insurance coverage

Insurance coverage can be complicated for many people.

Manage your account

Resources to help you with any issues with your account. This includes changes to key contact and shipping details.

Find a clinic near you

Looking for support? Reach out to our Customer Care Team to get answers to your questions.

Send us a message!

Any questions? Let us know.

1-855-794-2266 Mon - Fri, 9am – 5pm EST

Secure Fax: 1-844-295-6641

customerservice@canntrust.ca

3280 Langstaff Road, Unit 1 Vaughan, Ontario L4K 5B6

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Customer Care Team